FAQ - Frequently Asked Questions

 

Note: Due to COVID-19, there may be a 3-9 business day wait for all products to be shipped.

Online orders

 

How much do I pay for shipping?
The shipping charge will be added to your order and visible on your receipt before you check out.

You’ll get free shipping on orders above $100.

What are the accepted payment methods?
We accept online card payment with MasterCard, VISA or via PayPal. 


When do I receive my order?
We dispatch all orders in 3-5 business days. 

Due to COVID-19, there may be some delays.  You should receive an email stating there was a delay. 

If you have not received your tracking information within the 3-5 business day time frame, please contact us

Can I track my order?
Yes, you will receive a tracking number in your shipping confirmation e-mail.

Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it.  I

f you would like to make any changes, please contact us as soon as possible.

However, if your order has already been sent to production, we will not be able to make any changes.

Can I add items to my order?
Unfortunately we cannot add items to an existing order.

Please place a new order for the item and contact us.

We’ll be happy to refund shipping on this additional order if it was placed within 24 hours of the original order.

I did not receive an order confirmation.

An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail.

If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!

 

Some pieces are missing from my order.
If an item(s) are missing from your order, contact us as soon as possible to send you the missing pieces free of charge. 

What is your returns policy?
You have the right to cancel your purchases without giving any reason within a period of 7 calendar days after the day of delivery of the item(s).  We only want the item(s) in the same condition as you received them: unworn and with original labels still attached.

All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.  Please note shipping and handling will be at your expense.

If you cannot find your answer in our FAQs, please send us an email​, we're happy to help!